We offer free shipping on all orders and provide a tracking number so you can keep an eye on your parcel every step of the way.

After placing your order, you'll receive your tracking number via email within 24-72 hours. You can easily track your parcel on our 'Order Status' page.

We strive for your complete satisfaction, which is why we offer a no-risk 14-day money-back guarantee. If you're not fully happy with your purchase, simply email us to request a refund.

If the item doesn’t fit—whether it’s too big or too small—don’t worry! You can exchange or return your package within 14 days of receipt. Just reach out to us, and we’ll arrange the exchange.

Should your product arrive damaged or defective, let us know right away. We’ll quickly resolve the issue with a replacement, repair, or refund. Your satisfaction is our top priority!

Have questions about an item? Don’t hesitate to contact us by sending an email to info@finelle-london.com. We’ll respond to your inquiry within 24 hours.